Q：What is Koreli?

A： Koreli is an independent gemstone‑jewelry brand focused on hand‑assembled natural crystal bracelets, necklaces and earrings. We pursue understated elegance and provide gift‑ready crystal jewelry for daily wear and gifting.

Q：Where do you ship your orders from?

A： All orders are shipped from our warehouse in Hangzhou, China. We provide worldwide shipping to most countries and regions.

Q：How long is the order processing & shipping time?

A： Orders will be processed within 2‑3 business days. International delivery normally takes 10‑20 business days, depending on local customs and logistics conditions.

Q：Does every order come with Koreli gift box?

A： Yes. Each Koreli jewelry order is packed with our signature premium drawer‑style gift box, no extra payment needed for gift packaging.

Q：Are Koreli crystal beads 100% natural?

A： All crystal beads we use are genuine natural gemstones. Slight differences in color, inclusions and texture are natural features, not product defects.

Q：What makes Koreli crystal jewelry different from other crystal sellers?

A： We focus on hand‑assembled craftsmanship and consistent premium gift‑box packaging. Every piece is matched with our exclusive drawer‑style gift box. We keep design language minimalist, focusing on the natural beauty of gemstones rather than over‑decorated accessories.

Q：Do you offer custom‑made crystal bracelet service?

A： Yes, we offer custom crystal bracelet service. You can choose gemstone type, bead size, bracelet length and combination style. Please contact our support team with your requirements, and we will assist you with the custom order.

Q：How does the custom bracelet process work?

A： Contact us with your preferred gemstone, bead size, wrist size and budget. We will confirm details and provide an estimated quote. Once confirmed, your custom bracelet will be hand‑assembled and shipped with our premium gift box.

Q：What should I do if my received item is damaged?

A： Please contact our support email within 7 days after receiving your parcel. Kindly provide your order number and clear photos of goods & package, we will handle your case accordingly.

Q：Can I return or exchange my purchased jewelry?

A： Returns & exchanges are available for unused items with original complete packaging. Please read our return policy page for detailed terms and time limits.

Q：How should I maintain my Koreli crystal jewelry?

A： Avoid heavy impact, long‑time soaking, perfume and cosmetics contact. Store inside the gift box in dry place when you are not wearing it.